Website and Privacy Policies

Our Commitment to Privacy

HopeWell Cancer Support respects the privacy of every individual who visits This notice explains our online information practices. Because your privacy is important to us, we provide you with notice and choices about the collection and use of your information.

The material and content contained in the Resource Articles pages of the HopeWell web site is for general information only and is not intended to be a substitute for professional medical advice, diagnosis, or treatment. HopeWell Cancer Support does not endorse any medical product, treatment protocol or service or provide medical advice to patients, nor is it responsible for material you find on other sites. Users of these resources should not rely exclusively on information provided as information about health care changes constantly. All specific medical questions should be discussed with your own health care provider.

Why do I need to register?  
When you register and become a member, you can engage in Q&A with the community, join groups and forums, comment on articles, write reviews and more. You will also receive email communications and up-to-date information about HopeWell programs and events.

What will you do with the personal health information I provide?  
We collect your personal health information mainly to improve our services. Adding personal health information will also allow other community members to contact you. Of course, we will not sell your personal health information to advertisers, direct mail companies or any other 3rd party organizations. You personal health information is not visible to any other website users. If you wish to include some personal information in your personal Profile, you are welcome to do so. Click on Account button at the top of every page to access your Account and Profile.

Information Collection and Use  
When HopeWell Cancer Support collects information from site visitors, rest assured that it is not shared with any other organizations. If you want to be removed from any email list, you can opt out at any time.
 We use voluntary personal information for the purpose stated at the time of collection. For example, per a visitor’s request, to forward email notifications or to mail printed materials.
 At the point of collection HopeWell Cancer Support usually offers visitors a choice about what information they need to supply in order for us to process a request. Please see the copy associated with each submission for relevant information requirements.

We use cookies, small files that are sent to your Web browser and stored on your computer's hard drive, to improve your Web site experience.The cookie is used to speed up your access to the Web site and the information you wish to see, but it does not contain any personal information. The majority of Web browsers accept cookies, but the “help” menu on your browser should give you options for preventing, accepting, or receiving notice of new cookies. However, please be aware that if you block cookies, some Web site functionality may be lost.

User Statistics  
HopeWell Cancer Support, like most organizations with web sites, collects general information about visitor traffic. For example, how many visitors we had today and how many server requests or files were downloaded. Analyzing this information helps us determine how to provide useful information to visitors. No personal information is collected during the tracking process.

We attempt to have all material on our site be appropriate for children.

Confidentiality and Security  
HopeWell Cancer Support protects all personal information using physical, electronic, and procedural safeguards that comply with federal regulations.

Changes to this Privacy Policy  
From time to time HopeWell Cancer Support will change its privacy policy. If you are concerned about privacy, please review the policy before submitting any personal information.

Data Collection
We collect two types of information:
1.  Standard Web server traffic pattern information - general traffic, site usage, and length of stay information is collected and stored in log files. This type of information is shared externally only on an aggregated basis.

2.  Personal Information - we do not collect personally identifiable information from you unless you provide it to us voluntarily and knowingly.

If you choose to donate to our organization, we maintain a record of your contribution. We collect standard credit card information (card number, card type, expiration date) and keep a record of your financial transaction. Credit card numbers are held only until the charge can be processed, then the number is available only to our credit card processing company.

If you submit an online request for HopeWell materials such as educational materials, or submit a question through a “contact us” query, we may have to gather additional information from you to respond to your request. Such information will vary with the request but often includes name, mailing address, telephone number, and email address.    

Data Use
We limit the use of information provided to us on our Web site to the following:

If you do not make a service request, donation, purchase, or otherwise identify yourself, we will have no personally identifiable information about you. We will only use aggregate information derived, in part, from your use of our site to improve our site and our service to you.

If you provide personal information, we may enter your name into our constituent database and contact you in order to:

  • Complete voluntary surveys seeking feedback for quality and service improvement purposes.
  • Supply you with information including cancer related health news, HopeWell programs, events and services. Request voluntary time or monetary contributions to HopeWell.

We collect the email addresses of those who communicate with us by email. Inquiries may be forwarded to the appropriate HopeWell department for response and may be entered into our constituent database. If your name is entered into the database, we may contact you (as noted above).

Your Options
We respect your privacy and allow you to restrict use of your personal information. We recognize that you may wish to limit the ways in which we contact you and we offer the following options:  

  • Do not contact me by telephone.
  • Do not contact me by postal mail.
  • Do not contact me by email.
  • Do not contact me with fundraising requests supporting HopeWell.
  • Limit your fundraising appeals to semiannual solicitations only.
  • Do not contact me or share my information with anyone.

For more information on how to inform us of any desired restrictions, please contact us. If you contact us with an opt-out request, all reasonable efforts will be taken to ensure that you will not receive any of the selected communications from us in the future. If you do not wish to opt out at this time, you may do so at a later date should you so desire.

If you opt back into a specific service, you will receive communication in that manner, regardless of your overall opt out selections. These services may include newsletter subscriptions or email communication by asking a question using “Contact Us.”

Data Security
We are committed to protecting the security of your personal information and to honoring your choices for its intended use. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we strive to maintain physical, electronic, and administrative safeguards.    

External Website Links
Our privacy policies apply only to your use of the HopeWell Web site. This site contains links to other sites, including sites that have a special relationship with us. We do not disclose personably identifiable information to those operating linked sites and we are not responsible for their privacy practices. Links to other sites do not imply an endorsement of the materials or policies on those Web sites. You should read the privacy policies of each site you visit to determine what information that site may be collecting about you.

Contact Us
This privacy statement will be updated periodically and posted on our Web site. It applies only to HopeWell’s online practices and does not encompass other areas of the organization. We reserve the right to change this policy at any time by posting revisions. You agree to review the Privacy Policies each time you use our Web site so that you are aware of any modifications. By accessing or using the Web site, you agree to be bound by all of the terms and conditions of HopeWell’s Privacy Policy as posted at the time of your access or use. If you have any questions about our policy or our compliance, contact us.

Policy Updates
We reserve the right to update this policy at any time. If a material change is made to the policy, we will email all registered users at the email address provided at time of registration.

Questions and Suggestions  
You may contact us at any time by emailing

Our Mission is to create a community for all people with cancer, their families and friends, that encourages an exchange of information, the development of a support system and the presence of hope.